FAQ’s

Payment related

How do I make a purchase on Bluewes?

You can make purchase the products using the following:
Credit Card (Visa/ Master Card/Rupay Card)
Debit Card (All leading bank debit cards)
Netbanking (All leading banks)
You can also opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Bluewes.

I do not have a credit card/debit card/netbanking. What can I do?

You can also choose to pay “Cash on Delivery" . With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Bluewes.

What is Cash on Delivery?

With “Cash on Delivery" or COD, you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Bluewes.

Can I pay by Cheque / Demand Draft upon delivery of my item?

No, our COD partner will only accept cash payment at the time of delivery.

How do I pay using a Debit card?

We accept Debit cards of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, Card expiry date (optional for Maestro cards), 3 digit CVV number (optional for Maestro cards) on Bluewes. You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.

Is it safe to use my Credit/Debit card on Bluewes?

Yes, shopping at Bluewes is 100% safe. All Credit card and Debit card payments on Bluewes are processed through secure and trusted payment gateways managed by leading Indian banks.
Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on Bluewes extremely safe and secure.
You can be assured that Bluewes offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

Order related

What is the estimated delivery time?

The estimated time of delivery is mentioned in the Item Description Page (where you can zoom and see the details of each item). It may differ from one item to another. Here is an explanation of delivery estimates:
Within 3-5 days :
For all key metros (Delhi, Bangalore, Mumbai, Hyderabad) & the warehouse the product is being shipped from, the delivery time will be 3-5 business days.
Within 5-7 days :
For all areas serviced by reputed couriers & the warehouse the product is being shipped from, the delivery time will be 5-7 business days.
Within 10-15 days :
For other areas, orders will be sent by Speed Post through the Indian Postal Service which may take 10-15 business days depending on the location.
Business days exclude public holidays, national holidays and sundays.

How will the delivery be done?

We process all deliveries through reputed couriers.
For certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service). Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.

Why does the estimated delivery time vary from product to product?

Estimated times vary with the area you live in, warehouse from which this product is being shipped from, as well as whether it is in-stock or not. Here's what this means." If a product is in-stock with us, then depending on where you live, & warehouse from it is getting shipped, we can deliver to you within 3 days or 5 days. This will be clearly mentioned in your order confirmation email. If a product has the label : “Coming soon – preorder" — we will let you know as soon as it reaches us, and we have shipped it to you. If a product has the label : “Notify me" — we will let you know as soon as we have it back in stock. The delivery time will then depend on when you place the order

How will my item be packaged?

All items are carefully packaged so as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap

How will the delivery be done?

We process all deliveries through many reputed couriers on our panel.
Our systems are extremely effective to automatically pick up the best suited shipper for your area. However, for certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service).
Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.

Cancellations, returns & replacements related

What is your Return Policy?

You can return any product that you have received as long as
– customer invoice
– all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
– and is unused / original condition
You need to make sure that
– Damaged/Defective/Wrong Product:
You must notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product.
– Any Other Returns:
You must inform us of your intention to return the item to us (within 5 days, including weekends) and of delivery of the product

I received a defective item from Bluewes. How do I get it replaced? OR I received an incorrect order. What can I do?

You notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. You can either email our Customer Service team at help@bluewes.com

You book a shipping pickup with us, and ensure that the product is picked up from your premise by our courier within 7 days

My product was damaged in transit. What should I do?

At the point of delivery, if the package seems to have been tampered with ie Bluewes tape is broken / missing, please do not accept the order

I want to cancel an order (I have not yet received it).

If you cancel an order by calling us , before the product(s) has been shipped to you, we will refund you the entire amount.
If you cancel an order which has already been shipped to you, you can do one of the following:
– If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.
– If despite informing us, since the package has already left for your address, you receive the product, you can return the product through the same courier (ie do not accept the package)
– If you have received the order, and are now wanting to cancel (ie return the product), then please follow the steps above. We can only process the credit once We have received the product – and it meets the three criteria above
PLEASE NOTE:
To maintain our high standard of hygiene and professional service, we shall accept returns of all items except the following
– Lingerie – briefs/ bottom wear
– Socks
– Cosmetics/Beauty products.
– free items.

I want to return a product (that I have already received it)

You can return any product that you have received as long as
– customer invoice
– all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
– and is unused / original condition
You need to make sure that you inform us of your intention to return the item to us and ensure that the product(s) reaches us within 7 days of delivery of the product.

Beware of fraud/imposter calls

Some of our customers have reported getting random phone calls from imposters who call on behalf of Team Bluewes and ask for cash amount to be deposited in bank account for heavy discounts/gold coins/air tickets/event participation etc. We want to caution our customers that by no means these calls are from us and we will never demand such favors from our customers. These calls are by possible pranksters/imposters and we request our customers to share their details with us at the earliest. Please do not entertain them.
Feel free to write to us at customer support .

Other questions

Are the products I purchase on bluewes covered by a warranty / guarantee?

At Bluewes, we work hard to select only reputable brands / shops and vendors for you. If they offers a Warranty on a product, we pass on the same to you. For most product lines however, there are no manufacturer's warranty – and it is like buying a product. Its exactly the same as if you were buying products in a shopping mall or from local shops

Does Bluewes deliver internationally?

Bluewes doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within India.

Is there a difference between what I see and what I buy?

With Bluewes, what you see is what you get. We work hard on photographing images as is. Our content team gives you an elaborate description of the product with detailed specifications of each item. Our sourcing team makes sure to send out products that meet the Bluewes aesthetic and stringent quality standards. If despite this you don’t fall in love with what you get, give us a call within 5 days to book a return.